Los Corales Beach Village Punta Cana - the Original

24.05.2025 18:00 We arrived at Los Corales Beach reception (same village resort), who explained that they had nothing to do with Los Corales Villas and Suites and that the villa we'd booked had been ‘OVERBOOKED’ and that, to help us out, they had a flat available for the same price that we could visit and check in. We were shown a tiny studio with a bed in the middle of the room and barely enough room to put our suitcases. We refused to check in. We were then told that there was a villa still available but 40% more expensive than our reservation. We refused. We managed to find Los Corales Villas and Suites reception and explained that it was their responsibility to provide us with accommodation equivalent to what we had booked and confirmed. After several visits and discussions lasting an hour and a half, we were shown a large 2-bedroom ground-floor flat in the Las Terrazas residence with swimming pool, and told that we couldn't have it. Later, miraculously, the owner agreed to let it to us at the same price, which for us was really divine intervention, plus we got free access to the pool. For anyone not staying in the residence, it's USD 25 per person per day. You have to add electricity and pay a cash deposit of 10 USD x 7 x 4 (4 air conditioners in the flat). 1h30 of discussions. You don't come on holiday to stress about this kind of problem. 04.05.2025 Still no response from Booking. Luckily we found a solution ourselve. 25.02.2025 Name changed: Old name: AVENTURA VILLAS LOS CORALES BEACH and SPA New name: Los Corales Villas and Suites If the name of the establishment changes, the negative comments disappear. Fortunately, you can find them on XTripadvisor Here are the different names found: Sol Caribe Suites Deluxe, Carribean Suites Deluxe, Serena Village, AVENTURA TROPICAL - VILLAS and SUITES, TROPICANA SUITES DELUXE, Resort Tropical Villas Beach Club and SPA BAVARO It seems to be institutional for the establishment to operate like this.

Excellent